We aim to ensure every patient has a positive experience with our service. If concerns are raised, we handle them promptly, professionally, and with courtesy to resolve matters as quickly as possible.
Our goal is to deal with complaints in the same fair and respectful way we would expect ourselves. We listen carefully, learn from feedback, and respond to all concerns with care, understanding, and sensitivity. Should you have any complaints about the service that we provide, please ask a member of our team for the complaint’s procedure. You can also send us your complaint in writing.
If patients are not satisfied with the result of our procedure then a complaint may be referred to:
NHS England PO Box 16738, Redditch B97 9PT England.contactus@nhs.net 0300 311 22 33, Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP, www.ombudsman.org.uk or call 0345 015 4033 for complaints about NHS treatment.
For complaints about private treatment contact Dental Complaints Service, t 020 8253 0800 or visit www.dentalcomplaints.org.uk or write to General Dental Council 37 Wimpole Street, London W1M 8DQ the dentists’ registration body www.gdc-uk.org
